Frequently Asked Questions

Have a question? We've got answers! If you don't find what you're looking for, feel free to contact us anytime.

Orders & Shopping

Q: How do I place an order?
A: Simply browse our collections, add your favourite items to the cart, and proceed to checkout. It's that easy!

Q: Can I change or cancel my order after placing it?
A: Orders can be changed or cancelled within 24 hours of placing them. Please contact us immediately via WhatsApp or email.

Shipping & Delivery

Q: How long does delivery take?
A: We deliver across Pakistan within 5-7 working days.

Q: Do you offer nationwide delivery?
A: Yes! We deliver to all cities across Pakistan.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via WhatsApp or email.

Products & Sizing

Q: What sizes do you offer?
A: We offer sizes for newborns up to 12 years. Please refer to our Size Guide for detailed measurements.

Q: What fabric do you use?
A: We use only premium, skin-friendly fabrics that are soft, breathable, and comfortable for children.

Q: Are your colours accurate to the photos?
A: We try our best to represent colours accurately. However, slight variations may occur due to screen settings.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery if the item is unused and in original condition. Please refer to our Shipping & Returns Policy for details.

Q: How do I exchange a size?
A: Contact us via WhatsApp with your order number and we'll arrange an exchange for you.